Intermodal containers at seven mile yard maintenance and repair

INTERMODAL MAINTENANCE, DAMAGE, & REPAIR

Our Intermodal team is with you every step of the way. Find resources, tools, and
guides to help you if your intermodal equipment is damaged.

INTERMODAL MAINTENANCE & REPAIR SYSTEM

Use our Intermodal Maintenance & Repair System (IMRS) to submit claims, check the status of claims, review invoices sent to your company for intermodal equipment, generate reports, find user guides, and more.

Log In to IMRS

MAINTENANCE & REPAIR INFORMATION

Private Equipment Damage & Loss

Norfolk Southern accepts claims for damages or loss to private intermodal containers, trailers, and chassis when the damage occurs while the equipment is in Norfolk Southern’s possession and as defined by the AAR Intermodal Interchange Rules Job Code Matrix. Submit claims using the Intermodal Maintenance & Repair System (IMRS).  

 

Section 9 of the Norfolk Southern Intermodal Rules Circular offers additional detail about what to do if your equipment is damaged, including the information you’ll need to provide when you submit a claim.

These resources will help you with the claims process:

Rail-Controlled Equipment Damage and Loss

When repairs to rail-controlled chassis or containers are necessary during the interchange period after out-gate from Norfolk Southern, please use a Norfolk Southern-approved vendor:

  

Cox Automotive Mobility Fleet Services 
Phone: (833) 930-1669
Email: cai-camfs-itcdispatch@coxautoinc.com

 

FYX Fleet Roadside Assistance 
Online repair request: https://roadservice.fyxfleet.com/a/new-incident 
Phone: (800) 888-1001
Email: dispatch@fyxfleet.com

  

Rail controlled containers are those that start with EMHU, TMXU, or UPHU. 
 

Rail controlled chassis are those that start with NSPZ, NSFZ, TSNZ, NSXZ, TSFZ, TSXZ, LSFZ, LSXZ, DDGZ, DDRZ, DDTZ, or UPHZ.

 

If you have questions or need assistance with road service repairs, contact OTR@nscorp.com.

FIND A NORFOLK SOUTHERN CHASSIS REGISTRATION

For your convenience, you can have Norfolk Southern intermodal domestic chassis registrations sent to you via email. Just enter the chassis initial, chassis number, and your email address.

Intermodal Maintenance & Repair Form