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We understand the importance of privacy to our customers and visitors ("Visitor") to our Web site.  We will treat as confidential information that we receive from or about Visitors, to the extent required by law or any applicable contract.

NS provides links to external sites as a convenience to the Visitor. The inclusion of any link does not imply NS endorsement of the external site company, its web site, or the products and services it promotes and sells. When you leave the NS site to visit one of these linked sites, the only information transferred to the third party is the fact that you came from (the refer address). This practice allows the third party to monitor its own Web site traffic, but does not provide them with any information about you. Norfolk Southern is not responsible or liable for the independent privacy policies of our third party sites. You should consult the privacy policies at those sites to determine how your information may be used.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of Visitor and NS information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect or provide online. We require, for your protection, that passwords be reset every 45 days.

Our web servers collect the IP addresses, not the e-mail addresses, of Visitors. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. NS uses this information to measure the use of our site, to improve the content of our site, and to monitor access for security purposes.


Visitors can visit most areas of the NS Web site without revealing who they are or providing any information about themselves or their company. However, some services accessible through the NS Web site require that Visitors identify themselves in order to enable the function. We may ask Visitors to provide some personal and business information in these situations.


Visitors to the NS site can, if they choose, participate in additional secured interactive functions. For access to these functions, Visitors first are required to complete a registration form. This form includes information such as name, address, phone number and e-mail address as well as company related information. We use the information from the registration form to enhance our services, to better meet the needs and preferences of our customers, and to enhance the security of the NS site.  We may also from time to time send information to registered Visitors about NS products, services and system changes that we think may be of interest.


All activities at the NS Web site may be monitored and recorded.  For registered Visitors, we may make this information available to your company.

A cookie is a piece of data.   Cookies currently in use by NS contain information to allow a Visitor to access certain secured functions.  They do not contain any personal information about a Visitor and are not written to the Visitor's hard drive. Cookies are required to use certain secured portions of our web site.

Personal and business information provided on the NS registration form will be deleted if the Visitor does not access the NS site for 180 days.

Your continued use of this site signifies your assent to the NS Privacy Policy. We reserve the right, at our discretion, to, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes.

Comments, suggestions or other such unsolicited ideas and concepts ("Submissions") sent to NS through this Web site will not be treated as confidential and will become the property of NS.  NS will have no obligation of any kind with respect to such Submissions and will be free to use and distribute any such Submissions without limitation, including, but not limited to, developing and marketing the concepts embodied in such Submissions without obligation to the party making the Submission.

Please be aware that NS may on occasion be required under the law to release your confidential information to governmental agencies and bodies and other third parties. When required to do so by law or process of law, NS will comply with such a demand to provide your confidential information.